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Install Questions

Note that Clockwise (or any other 3rd party software) is not needed for the clock to get or tell the time, or to send the messages. It is only needed to send audio to the device, for scheduling of events/alerts/feeds, and/or to manage large numbers of devices. Third party software is also needed if you wish to inter-operate with VoIP phone systems and for other large scale applications where mass notification aspects demand specific behavior and management.


1.   How do I connect my new device? 

Connect a CAT5 (or CAT6) cable to a PoE-enabled network switch or a PoE injector to network switch, that is accessible to the internet. One port per device. A list of brands we have used are here.

2.   What is the maximum cable length that can be supported?

The maximum length for a cable segment is 100 meters (328 feet). If longer runs are required, the use of active hardware such as a network switch, repeater, or standard network extension hardware, is necessary. Via these devices, extension to 1/4 mile and beyond is possible. With fiber, several miles is possible.

3.   If properly set up, What should happen when I first connect my device? 

    • If no display: You will hear the AND jingle first, and then a beep once the IP address is detected and the speaker is alive.
    • If equipped with a display: It should display "Advanced Network Devices", simultaneous with playing the AND jingle,then display the firmware version, then the Ethernet address, then the IP address (simultaneous with an audio beep), and then display the time, as shown below.





 1
Boot sequence
 



This is the 1st screen seen, and you will hear the AND jingle during it. This screen should come on within 1-2 seconds of powering on the device.
 
2
 
This indicates the current firmware the device is equipped with.
 
3
 
The network MAC address of the device. This is configured at the factory.
 
4

 
The device is now looking for a DHCP server among other things. If it hangs in this state, there is a good chance there is a network problem (cable, switch, ISP, DHCP, etc.).
 
5
 
The IP address of the device. This is network specific, and depends what DHCP assigns it or static if configured as such. You should hear an audio beep during this stage.

6
Once all initialization is done, the time will be displayed. If just a colon is displayed, it is alive, but cannot find the time. Check the NTP server settings and check that the internet connection is working.




4.   How long does my device take to boot?  
The boot process takes about 20 seconds under normal conditions.  However, sometimes bootup may take over 5 minutes, especially if power has been disrupted during a previous bootup sequence or the first powerup after receiving the unit from the factory, in which case it will indicate "Looking for Config". This is normal for the 1st bootup and can take a while. On the other hand, if it is taking a long time at "Network Init/DHCP", then there is likely a problem with the network connection.
5.   How do I find my device on my network? 
You can do any of the following:
    •  Use Clockwise (devices found show up automatically when Clockwise is first run). You can double click on any device to bring up the device's webpage.
    • Look in your routers IP table of connected devices. The IP address that showed during boot should be seen in your router status generally.
    • Use 3rd party VoIP software
    • Use utilities like Apple's Bonjour to find connected devices on your network
6.   How do I set the time? 

There is no need to set the time. The device will get it automatically from an internally configurable NTP time server. However, the timezone will need to be set. This can be done thru the settings page on the web server or thru the config file (both can be configured in either of these places, depending on how your device is connected). See below for details on connecting to your network, to see how your device is configured and meant to be used, for it is different depending on whether it is on a small scale network, or a large scale network.
 
See below regarding system time synchronization for more details.

7.   What is the best way to connect it to my network? 

    • For small scale operations with only a few devices (e.g. office or home): 
      • Connect the devices with a CAT5 (or CAT6) cable back to a PoE (Power Over Ethernet) switch or router. Ideally the switch/router would be battery backed up for robust timekeeping and messaging across power outages and glitches. 
      • See below (under "General Questions") for how to find the device on your network, or, use Clockwise software provided with your unit which automatically finds the devices. 
      • From there you can access the device's web server, send text messages, set up events/alerts, send audio, etc. Clockwise would normally run on an always-on PC or server, and would have the necessary internet connection that Clockwise uses to provide internet based feeds (RSS, Twitter, etc.). 
      • To set the timezone (the time does not need to be set... it auto-sets) and NTP server, go to the web server of the device (see the next section for how to do that). The Timezone and NTP server can be configured there. They both will have defaults that can be overridden.
    • For large scale networks and installations with many device (e.g. schools): Different from above, 
      • Larger scale installations usually would use a configuration file located on a TFTP or HTTP server, that all devices would use (by looking for it at power-up). This makes it more convenient to manage many devices (for example, they can all be configured or upgraded thru this one file). 
      • Use the configuration file to set the timezone and NTP server, and many other settings. These will apply to all devices.  Either use individual configuration files for specific devices for custom parameters, or use an aggregate configuration file referenced from the common configuration file.  The aggregate file would contain custom parameters based on the MAC address of each unit.
      • Large scale installations also often times will be on their own dedicated network (for extra security and bandwidth), and they will often times be using 3rd party VoIP software which ties the devices into the phone system. In applications where 3rd party software uses these devices, the 3rd party software will provide their own settings and setups (and support). And so these are not covered here. You should contact your 3rd party software provider if needed.
      • For the best security, the unit should use a configuration file and be registered to server software. Clockwise can be used for this purpose as an "AND" type server, or other third-party software can be used.  It may also be advisable to use a separate VLAN.
      • Contact your software vendor if using 3rd party VoIP software, for their configuration method. Otherwise, contact AND for creating your own config file or for config file examples.

8.   What distance are the displays readable? 

Our small displays in the IP clocks and IP speakers is viewable in a classroom, office, conference room, or other confined space, and is readable at 50 feet or so. Our larger IP clock is installed in tennis court applications and readable across 3 courts (approximately 200 ft) if the white LED model is used. With the multi-color LED model, it is viewable at this distance only if the clock/text color is set to orange. The multi-color LED model is more suited for 150 ft or less.

9.   After my device is installed and on, what things do I need to do to set it up?

Device configuration is handled 1 of 2 ways (talked about above). Either with a config file (for large scale operations), or individually (smaller scale operations). For config file operation, modify your config file, or contact your software provider. For individual configuration , go to the device's webpage, and configure as follows (there are defaults that should allow the device to come up and be live):
  1. Set up the NTP sever you want to use (there is a default) to acquire the time and the associated timezone (default is Chicago time)
  2. Configure the look and feel of the display (if present) with multi-line or single line clock fonts, colors, etc.
  3. Configure the audio settings as desired.
  4. Save the settings and reboot the device.
  5. Use your 3rd party software or Clockwise to configure news feeds, tones, bells, alarms, etc.

10.   What else might I want to do? 

See our tips&tricks for other information or fill out a help ticket

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