FAQs‎ > ‎


There are many features and tricks outlined in our app notes as well. Please check those out.

1.   Do I need IP Clockwise or other 3rd party software?
If all you need is to tell time or send occasional text to it, then no (it displays the time automatically, and text can be sent to it by accessing its internal web server). If you wish to send audio to it, or wish to inter-operate with your paging or phone system, then you will need some means to do this, and will require AND Clockwise, or other 3rd party software. AND Clockwise is for smaller scale networks and simpler operations. Third party software is typically used for large scale operations and thorough phone system integration.

2.   How do I access the device's internal webserver: 

    • If using Clockwise: double-click on any device listed to access its web server (or right-mouse-click and select "view devices webpage"). 
    • If you have Apple's Bonjour Services installed you may use a URL with the name of the speaker (which is based on its serial number) such as http://ipspeaker2046f9001234.local. The serial number is imprinted on a sticker attached to the board.
    • If Using 3rd party VoIP software : contact them directly. Some disallow this for security reasons.
    • Using no software: You can look in your routers address table to find the IP address, and then type that into your browser address bar (for example: You can also use Apple's Bonjour or other general application to find the IP address of a given device.
3.   How do I add my own sounds?
 Instructions are here.

4.   Can I display graphics
Yes. Instructions and examples are here. You can also create animations. 
And they also can be scrolled in any direction, and used in events and alerts.

5.   What distance are the displays readable? 

Our small displays in the IP clocks and IP speakers is viewable in a classroom, office, conference room, or other confined space, and is readable at 50 feet or less. Our larger IP clock is installed in tennis court applications and readable across 3 courts (approximately 200 ft) if the white LED model is used. With the multi-color LED model, it is viewable at this distance only if the clock/text color is set to orange (the brightest setting). The multi-color LED model is more suited for 150 ft or less.

6.   Can the device be used to make a phone call?
By use of the "Push-to-Talk 1" and "Push-to-Talk 2" entries in the "SIP Settings" area, the unit can be programmed to dial out either directly unit-to-unit, or via a registered SIP server.
When not using a SIP server, units can contact one another via their MAC addresses, or units can contact one another or SIP phones by use of a direct IPv4 address. Direct SIP connection is termed an intercom connection.
When using a SIP server, the units can be programmed to dial to any available SIP extension or a valid number reachable by the SIP PBX.
Generally speaking the SIP server/PBX must be on the same side of any firewalls as the unit in question in order for the registration process to take place.
7.   How often does the clock synchronize to atomic time?
It generally defaults to once an hour, but is settable in the device's "General Settings" web page (accessible as described above about accessing the internal webserver). 
8.   How do I make sure my system's time is synchronized?
 The unit's internal clock can be synchronized in a number of ways, including use of an NTP server and registration to some kinds of application servers such as InformaCast and some SIP servers.
Direct from the factory, the unit is programmed to receive its time from an Internet NTP time server, and its time zone is set to Chicago time. 
The time zone must be set appropriately for the location of the unit.  Some standard timezone names available in the USA include the following:
  • EST
  • MST
  • HST
The time zone setting, when not using a configuration file, is provided on the Speaker Settings -> General Settings page, along with the NTP server configuration.
When "registering" your unit with certain software packages (see the Speaker Settings -> Server Settings page) the unit's time will be set automatically via the server registration process, and this time may take precedence over the use of NTP for configuring the time.  The registered server's time is considered of a higher precedence because synchronized events coming from the server should occur at a specific time at the endpoint.
When there is no server configured as described above, or when the type of server being used does not set the time on the unit, configuration of the primary (and secondary) NTP server settings is advised.  Additional NTP servers may be automatically found by the device via DHCP option 42.  When servers are available via DHCP option 42 then it is not necessary to configure the unit for other NTP servers unless other NTP servers are preferred. 
If the network configuration is such that the unit is not able to access the internet, you may need to provide internal (i.e. intranet-based) NTP servers for use by the unit.  IPClockWise can be configured as an NTP server, which can be convenient in some cases, especially since MS Windows time is not always closely synchronized with the outside world.  When using IPClockWise as an NTP server, Windows may block the standard NTP port from being used, and a secondary port is available via the IPClockWise settings page.  An explicit port number must be used (by appending a colon and the port number after the NTP server address) in the unit's settings when using a non-standard NTP port.
A SIP server may also be used to set the time on the unit.  Some SIP servers will send the time in the SIP registration response.  However, the time from the SIP server is not available at a sub-second accuracy as with NTP, and therefore the time from NTP servers configured will take precedence over the use of SIP server time.
9. How do I upgrade the device firmware?
Instructions are here.

10.   What is the maximum cable length that can be supported?

The maximum length for a cable segment is 100 meters (328 feet). If longer runs are required, the use of active hardware such as a repeater, or a switch, or other standard means to extend networks, is necessary. Keep in mind that PoE (Power Over Ethernet) will impose some obstacles for greatly extending the network, and you will either need to look into solutions that accommodate PoE, or, don't use PoE except at the endpoint (in which case you would need to supply power to the injector at the endpoint, since AND devices only accept PoE power).

11.   Can I make some devices quieter or louder than others?

Yes, there are a few ways:

  • Using third party software like Singlewire's Informacast, this can be configured.  In InformaCast, when adding each device to the server, a default volume for that device must be selected.  Set each InformaCast broadcast's "Play Volume" level to "As-Is" in order to play back the audio stream at the configured default volume level on each device.
  • You can set up default volumes for each device by configuring them as such in each device, and then sending all events/alerts at volume 0 (which forces the devices to use the settings that you configured in the device)
  • Alternately, you could set up a custom stream in Clockwise and add that custom stream as a permanent stream at a lower (or higher) volume on a device you want to be quieter/louder than others.  Then include that custom stream in all your events/alerts and chimes (but do not select that device).